Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

Cancellation Policy -

"Corbett Resorts India" believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellation Charges

• 25% if cancelled four days in advance.
• 50% if cancelled two or three days in advance.
• 50% if few of the total booked rooms are cancelled.
• 100% if cancelled one day prior to booking or on the same day.
• Credit/Debit card cancellations will be charged 5% extra.

For Groups / for Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)

• 25% if cancelled forty five days in advance.
• 50% if cancelled thirty days in advance.
• 50% if few of the total booked rooms are cancelled.
• 100% if cancelled fifteen days in advance or later.
• Credit/Debit card cancellations will be charged 5% extra.

Confirmation/cancellation policy for weddings and large celebrations

• 25% of the total room tariff at the time of the confirmation of the booking.
• 100% of the total room tariff and chartering cost four months in advance.
• 80% of the balance of total expected budget 45 days in advance.
• If not complied to, the booking can be cancelled.
• Full clearance of bill at the check-out.

In case of any cancellation the service tax of 12.36% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.

• Total advance paid will be retained if cancelled anytime between 3 months and 31 days prior to the date.
• 100% of the advance will be retained if cancelled 1 month prior to the date.

Note

Any postponement of the booking will be treated as a cancellation will be governed by the Cancellation Policy.

• A group booking is defined as :
  • 2 rooms or more for hotels with an inventory of 4-10 rooms
  • 5 rooms or more for hotels with an inventory of 11-21 rooms
  • 10 rooms or more for hotels with an inventory of 22-65 rooms
• Refunds only through cheque for bookings made by cash/cheque/bank transfer.
• Online refunds for bookings made through the website usually take 7-10 working days.
• Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
• The original receipt must be presented for processing the refund.
• Credit/debit card cancellations will be charged 5% extra.